Terms of Use

Last updated: August 3, 2026

1. Acceptance of These Terms

These Terms of Use constitute an agreement between you and Owner Operators Firstª (ÒOOF,Ó Òwe,Ó Òus,Ó or ÒourÓ) concerning your use of oofirst.org and the pages, features, accounts, directories, articles, forms, and services made available through the website.

By accessing or using this website, submitting an application, creating an approved member account, or using any website feature, you agree to these Terms of Use and our Privacy Policy.

If you do not agree to these terms, please do not use the website.

2. About Owner Operators First

Owner Operators First is a membership, marketing, educational, and promotional organization intended to support qualified independent carpet cleaning businesses.

OOF may provide or arrange services such as member listings, educational content, website development, online marketing assistance, consumer information, business visibility, and opportunities for collaboration among participating businesses.

3. Independent Businesses

Businesses listed, featured, or discussed through OOF are independently owned and operated. They are not employees, agents, partners, subsidiaries, franchisees, or legal representatives of OOF.

Each business is independently responsible for:

• The services it performs;
• Its estimates, prices, invoices, and payment terms;
• Its employees, helpers, and subcontractors;
• Its licenses, certifications, permits, and insurance;
• Its equipment, cleaning agents, methods, and safety procedures;
• Its warranties and customer-service decisions;
• Compliance with applicable laws and industry requirements; and
• Any loss, damage, dispute, injury, or claim arising from its work.

A listing or reference on an OOF website does not make OOF a party to any agreement between a consumer and an independent cleaning business.

4. Directory and Member Information

OOF may publish information about accepted members, including business names, owner names, service areas, telephone numbers, website addresses, business descriptions, services, experience, credentials, photographs, logos, reviews, and links to third-party websites.

We may review information before publication, but we cannot guarantee that every listing is complete, current, or free from error. Members are responsible for providing accurate information and notifying OOF when published information needs to be corrected.

OOF may edit listing content for spelling, grammar, length, formatting, clarity, consistency, search visibility, or presentation without changing the substantive meaning of the information supplied.

5. Applications and Membership Decisions

Submitting an application does not guarantee acceptance into OOF and does not require the applicant to join if an invitation is later offered.

OOF may evaluate an applicant using factors such as:

• Business size and ownership structure;
• Professional experience and qualifications;
• Customer reviews and reputation;
• Service quality and business practices;
• Geographic availability;
• Compatibility with OOF standards and objectives;
• Willingness to participate in the program; and
• Any other information OOF reasonably considers relevant.

OOF reserves the right to accept, decline, defer, or reconsider an application in its discretion. OOF is not required to disclose confidential evaluation methods, internal discussions, or every reason for a membership decision.

Registration is available only to individuals or businesses that have been accepted or otherwise authorized by OOF. An invitation to register may not be transferred to another person or business.

6. Member Accounts

Certain features may be available only through an approved member account. You are responsible for:

• Providing accurate registration information;
• Maintaining the confidentiality of your password;
• Preventing unauthorized access to your account;
• All activity occurring through your account; and
• Promptly notifying OOF of suspected unauthorized access.

You may not share an account with an unauthorized person, impersonate another person, attempt to obtain another memberÕs credentials, or access member content without permission.

OOF may suspend or disable an account when reasonably necessary to investigate misuse, protect the website, enforce these terms, address unpaid amounts, or protect OOF, its members, or other users.

7. Member-Only Content

Some articles, documents, discussions, tools, strategies, data, or other materials may be designated for members only.

Unless OOF gives written permission, member-only materials may not be:

• Published on another website;
• Shared publicly on social media;
• Distributed to nonmembers or competing organizations;
• Sold, licensed, copied, or repackaged;
• Used to create a competing directory, program, course, service, or publication; or
• Used in a way that defeats or bypasses account restrictions.

Members may make reasonable personal use of member materials for the operation and improvement of their own business unless a particular resource states otherwise.

8. Information and Content You Provide

You retain ownership of original photographs, logos, written materials, videos, testimonials, and other content you submit to OOF.

By submitting content for publication or promotional use, you grant OOF a nonexclusive, worldwide, royalty-free license to store, copy, edit, format, display, publish, distribute, and promote that content for purposes connected with:

• Operating OOF;
• Maintaining member listings and profiles;
• Developing OOF or member-related websites and articles;
• Promoting accepted members and independent carpet cleaners;
• Educating consumers; and
• Advertising or explaining OOF and its related programs.

This license continues for as long as the content is reasonably needed for those purposes. OOF will consider reasonable requests to remove or update submitted content, although removal from archived materials, backups, previously distributed materials, or search engine records may not always be immediate or possible.

9. Your Promises About Submitted Content

When you submit information or content, you represent that:

• The information is truthful and not misleading;
• You own the content or have permission to provide and authorize its use;
• The content does not violate another personÕs copyright, trademark, privacy, publicity, contractual, or other rights;
• Claims about experience, credentials, reviews, services, equipment, or results can be reasonably supported;
• Photographs accurately represent the business, people, work, or subject described; and
• Any necessary customer, employee, photographer, or third-party permission has been obtained.

OOF may decline, edit, remove, or stop using content that it reasonably believes is inaccurate, misleading, unauthorized, inappropriate, outdated, or inconsistent with OOFÕs standards.

10. Reviews, Testimonials, and Credentials

Any review, testimonial, award, certification, rating, or professional claim submitted to OOF must be genuine and accurately described.

Users and members may not:

• Submit fabricated or altered reviews;
• Misrepresent the identity or experience of a reviewer;
• Misrepresent a certification, award, affiliation, or license;
• Provide a testimonial that does not reflect the personÕs honest experience;
• Conceal a material relationship when disclosure is required; or
• Ask OOF to publish a claim that would be deceptive or cannot reasonably be supported.

11. No Guarantee of Results

Marketing performance can be affected by many factors outside OOFÕs control, including competition, location, search-engine changes, consumer demand, pricing, reputation, reviews, website history, member participation, service quality, market conditions, and the actions of third parties.

Examples, projections, estimates, case studies, member experiences, or discussions of potential results are illustrative only. They are not promises that another member will achieve the same outcome.

References to being Òfirst,Ó being considered first, or improving a cleanerÕs position online express OOFÕs mission and marketing strategy. They are not guarantees of a number-one ranking or first position in any search engine, directory, advertisement, or consumer decision.

12. Fees and Separate Service Agreements

Some OOF memberships, websites, marketing services, or other offerings may require payment.

Prices, billing intervals, included services, cancellation rules, renewal terms, and refund policies may be stated in a separate proposal, invoice, membership agreement, service agreement, checkout page, or written communication.

If a separate written agreement applies to a paid service, that agreement controls concerning the specific service and will prevail over these general Terms of Use in the event of a direct conflict.

You are responsible for applicable charges you authorize and for maintaining accurate payment and billing information.

13. Acceptable Use

You agree not to use the website to:

• Violate a law or another personÕs rights;
• Transmit malware, malicious code, spam, or disruptive material;
• Attempt to gain unauthorized access to an account, server, database, or restricted page;
• Probe, scan, test, or interfere with website security;
• Scrape, harvest, or systematically collect member, applicant, or visitor information without permission;
• Use automated tools to copy substantial portions of the website;
• Impersonate OOF, a member, an applicant, or another person;
• Submit fraudulent, defamatory, threatening, abusive, discriminatory, obscene, or misleading content;
• Use OOF branding to suggest an endorsement, relationship, membership, or approval that does not exist; or
• Interfere with the normal operation of the website or another personÕs use of it.

14. OOF Intellectual Property

Except for content supplied by members or other third parties, the website and its contents are owned by or licensed to Owner Operators First.

This may include:

• The Owner Operators First and OOF names;
• Logos, graphics, badges, and visual designs;
• Website layouts and original artwork;
• Articles, guides, explanations, and educational text;
• Photographs and illustrations;
• Program structures, terminology, and materials;
• Member-only resources; and
• Software, code, databases, and website features.

You may view and use public website content for ordinary personal or internal business purposes. You may not reproduce, republish, sell, license, substantially copy, modify, distribute, or create a competing product from OOF content without written permission.

15. Use of OOF Names and Membership Status

An accepted member may identify itself as an OOF member only while its membership is active and in good standing.

OOF may issue branding guidelines governing the use of its name, logo, membership badge, links, or descriptions. Members must follow those guidelines and may not alter OOF branding in a misleading manner.

Former, suspended, or terminated members must stop representing themselves as current members and remove OOF membership badges or claims within a reasonable time after receiving notice.

16. Third-Party Websites and Services

The website may contain links to member businesses, review platforms, social networks, search engines, payment providers, scheduling tools, CarpetCare.pro, OurLocalCleaner.com, BeCompetitionFree.com, and other third-party websites or services.

OOF does not control independently operated third-party websites and is not responsible for their availability, accuracy, content, security, products, services, privacy practices, or terms.

A link does not necessarily mean that OOF endorses every statement, product, service, or policy found on the external website.

17. Educational Information

Articles and other materials on the website are provided for general educational and informational purposes. They are not legal, tax, accounting, insurance, employment, financial, medical, or other professional advice.

You are responsible for evaluating information and obtaining advice from qualified professionals regarding your particular business, legal, financial, technical, or personal circumstances.

18. Website Availability and Changes

OOF may modify, update, suspend, discontinue, restrict, or remove any website page, feature, article, listing, member resource, program, or service.

We do not guarantee that the website will always be available, uninterrupted, secure, current, or error-free. Maintenance, hosting problems, software errors, security events, third-party outages, or circumstances outside our control may affect availability.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an Òas isÓ and Òas availableÓ basis.

OOF disclaims warranties and representations, whether express, implied, or statutory, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, title, noninfringement, security, and uninterrupted operation.

Nothing in these terms excludes a warranty or right that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by applicable law, OOF and its owners, officers, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Your use of or inability to use the website;
• Information, errors, or omissions appearing on the website;
• Your reliance on an article, listing, review, credential, or statement;
• Services provided or not provided by an independent member business;
• Loss of data, revenue, profits, goodwill, customers, or business opportunities;
• Unauthorized access to an account or submitted information; or
• Third-party websites, services, software, or conduct.

Where liability cannot lawfully be excluded, it will be limited to the maximum extent permitted by applicable law.

21. Responsibility for Your Conduct

You agree to be responsible for losses, claims, demands, costs, or expenses arising from your violation of these terms, your unlawful conduct, your submitted content, or your infringement of another personÕs rights.

This section does not require you to assume responsibility for conduct caused solely by OOF.

22. Suspension and Termination

OOF may suspend or terminate website access, account access, a listing, or participation in an OOF program when reasonably necessary because of:

• A violation of these terms;
• False or misleading information;
• Misuse of OOF branding;
• Unauthorized sharing of restricted material;
• Security concerns or suspected fraud;
• Failure to pay agreed charges;
• Conduct reasonably believed to threaten consumers, OOF, other members, or the reputation or operation of the program; or
• Termination or expiration under a separate membership or service agreement.

When practical, OOF may provide an opportunity to correct a problem before termination. However, immediate action may be taken when OOF reasonably believes it is necessary to protect people, information, systems, or the organization.

23. Governing Law

These Terms of Use are governed by the laws of the State of California, without regard to conflict-of-law principles.

Unless a separate written agreement provides otherwise, any legal proceeding concerning these terms or the website shall be brought in a court with jurisdiction over the location in California where OOF principally operates.

24. Changes to These Terms

OOF may revise these Terms of Use as the website, membership program, services, technology, or applicable requirements change.

The revised terms will be posted on this page with an updated revision date. Changes apply prospectively from the time they are posted unless another effective date is stated.

Your continued use of the website after revised terms become effective constitutes acceptance of the revised terms.

25. General Provisions

If any provision of these terms is determined to be unlawful or unenforceable, that provision will be enforced to the greatest extent permitted, and the remaining provisions will remain in effect.

OOFÕs failure to enforce a provision on one occasion is not a waiver of its right to enforce that provision or another provision later.

These Terms of Use and the Privacy Policy constitute the general agreement governing use of the website. A separate membership, website, payment, or service agreement may impose additional terms for a particular relationship or service.

26. Contact Owner Operators First

Questions about these Terms of Use may be submitted through the OOF contact page.

Owner Operators Firstª
Kings Beach, California
United States