Owner Operators First

Privacy Policy

This policy explains what information Owner Operators First collects through this website, why we collect it, and how it may be used.

Last updated: August 3, 2026

1. Introduction

Owner Operators First™ ("OOF," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, store, and disclose information when you visit oofirst.org, apply for membership, contact us, or use member features available through the website.

By using this website, you acknowledge the practices described in this policy.

2. Information We Collect

The information we collect depends on how you interact with the OOF website.

Information You Provide

You may voluntarily provide information when you:

  • Submit an application to Owner Operators First;
  • Complete a contact form;
  • Create or use an approved member account;
  • Communicate with us by email, Zoom call, text, or telephone;
  • Provide information for an OOF member listing, article, profile, or related website content; or
  • Request information about OOF membership, websites, marketing, or related services.

This information may include your name, business name, email address, telephone number, website address, business location, service area, professional experience, certifications, social media profiles, review-platform links, photographs, logos, and other information you choose to submit.

Member Account Information

Approved OOF members may be provided with access to a member account. Account information may include a name, email address, username, encrypted password, membership status, login records, logout records, session activity, and other information needed to operate or secure the member area.

Registration is not open to the general public. An applicant must first be reviewed and accepted before being invited to create a member account.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by our web server, analytics services, security tools, or hosting provider. This may include:

  • Your Internet Protocol address;
  • Browser and device type;
  • Operating system;
  • Pages viewed and links selected;
  • The referring website or search engine;
  • The approximate date, time, and duration of a visit;
  • General geographic information; and
  • Information used to identify errors, misuse, fraud, or security threats.

3. How We Use Information

We may use collected information to:

  • Review and respond to OOF applications;
  • Determine whether a business may be a suitable fit for OOF membership;
  • Communicate with applicants and members;
  • Create and maintain approved member accounts;
  • Create or update member listings, profiles, articles, service-area pages, and related content;
  • Provide websites, marketing assistance, educational resources, or other requested services;
  • Operate, maintain, improve, and secure the website;
  • Understand how visitors find and use the website;
  • Detect technical problems, unauthorized access, spam, fraud, or misuse;
  • Enforce our website terms and protect the rights and safety of OOF, our members, and others; and
  • Comply with applicable legal obligations.

4. Member Listings and Public Information

OOF exists partly to help consumers find qualified independent carpet cleaning businesses. Certain information supplied by an accepted member may therefore be intentionally published on OOF websites or related consumer-facing websites.

Public information may include the member's business name, owner's name, city, service area, telephone number, website address, business description, credentials, photographs, logo, review links, and services offered.

Important: Information provided specifically for a public business listing should be considered public information once published.

5. Cookies and Similar Technologies

The OOF website may use cookies or similar technologies. A cookie is a small data file stored by your browser.

Cookies may be used to:

  • Keep an approved member logged in;
  • Maintain website and account security;
  • Remember basic website preferences;
  • Measure website traffic and usage; and
  • Help website features function properly.

You can usually control or delete cookies through your browser settings. Disabling cookies may prevent member login features or other parts of the website from working correctly.

6. Website Analytics

We may use website analytics services, including Google Analytics, to better understand how visitors find and use the OOF website.

Analytics providers may use cookies or similar technologies to collect information about website usage. The information provided to us is generally used in aggregated form to evaluate traffic, visitor behavior, and website performance.

These third-party services may process information according to their own privacy policies and terms.

7. How We Share Information

OOF does not sell personal or business information for money.

We may share information in the following limited circumstances:

  • Service providers: Information may be processed by companies that provide website hosting, email, analytics, database, security, payment, scheduling, or other technical and administrative services.
  • Member publicity: Business information approved for publication may appear on OOF websites, consumer-facing directory websites, articles, social media, or related promotional materials.
  • Legal requirements: We may disclose information when reasonably necessary to comply with a law, court order, subpoena, government request, or other legal process.
  • Safety and protection: We may disclose information when reasonably necessary to prevent fraud, address security concerns, investigate misuse, enforce our terms, or protect the rights and safety of OOF or others.
  • Business changes: Information may be transferred as part of a merger, sale, reorganization, acquisition, or transfer of all or part of the OOF operation.
  • With your permission: We may share information for another purpose when you direct or authorize us to do so.

8. Payment Information

If OOF accepts online payments, payment transactions may be processed through an independent payment processor. OOF may receive limited transaction details, such as the payment status, amount, date, and an identifying transaction number.

Complete payment-card information is generally collected and processed directly by the payment provider according to that provider's own privacy policy and security practices.

9. Data Retention

We retain information for as long as reasonably necessary to review applications, administer memberships, provide requested services, maintain business and financial records, resolve disputes, enforce agreements, protect the website, and comply with legal obligations.

Retention periods may vary depending on the kind of information and the reason it was collected.

10. Data Security

We use reasonable administrative and technical measures intended to protect information from unauthorized access, alteration, loss, misuse, or disclosure.

However, no website, database, server, email system, or internet transmission can be guaranteed to be completely secure. You submit information through the website at your own risk.

11. Your Choices and Requests

You may contact OOF to:

  • Ask what personal information we maintain about you;
  • Request correction of inaccurate information;
  • Request deletion of information, subject to legal, security, contractual, and recordkeeping exceptions;
  • Request an update or removal of information shown in a public member listing; or
  • Ask questions about our privacy practices.

We may need to verify your identity before acting on a request. We may also retain certain information when reasonably necessary for security, legal compliance, financial records, dispute resolution, or enforcement of our agreements.

12. California Privacy Rights

California residents may have privacy rights under applicable state law. Depending on the law and whether it applies to OOF, those rights may include requesting access to, correction of, or deletion of certain personal information.

OOF does not discriminate against a person for making a privacy request permitted by applicable law.

To submit a privacy-related request, please use the contact information provided at the end of this policy.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" setting. Because there is not one universally applied standard for responding to these signals, this website may not respond to every browser-based Do Not Track signal.

You may still manage cookies, tracking protection, and privacy preferences through your browser or device settings.

14. Children's Privacy

The OOF website and membership program are intended for adults and business operators. They are not directed to children under 18, and we do not knowingly solicit personal information from children under 18.

If we learn that information from a child under 18 was submitted through the website, we will take reasonable steps to remove it.

15. Links to Other Websites

The OOF website may link to member websites, review platforms, social media services, payment providers, scheduling services, CarpetCare.pro, OurLocalCleaner.com, BeCompetitionFree.com, and other third-party websites.

We do not control the privacy, security, content, or practices of independently operated websites. Visiting an external website is subject to that websiteÕs own privacy policy and terms.

16. Changes to This Privacy Policy

We may revise this Privacy Policy as OOF, the website, our technology, or applicable requirements change.

When the policy is updated, the revised version will be posted on this page and the "Last updated" date will be changed. Your continued use of the website after an update means that the revised policy will apply to your future use of the website.

17. Contact Owner Operators First

For questions about this Privacy Policy or requests concerning your information, please contact Owner Operators First through our contact page.

Owner Operators First™
Kings Beach, California
United States